Terms of Service.Terms of Service.

These terms apply to the services provided by Raf Digital (“we”, “us”) to you (“the client”). By requesting a free audit or engaging us to deliver a paid service, you agree to these terms. If anything here is unclear, email us at info@rafdigital.co.uk before proceeding.

Our website audit is provided free of charge and with no obligation. It is our assessment based on the information available to us, offered for your guidance — it is not a guarantee of any particular result. The audit is yours to keep whether or not you go on to work with us.

If you choose to work with us, we provide lead generation and marketing services which may include a website or funnel, lead capture, automated follow-up, CRM setup, online booking, review automation, and reporting — depending on the package you select. The specific scope of your engagement will be agreed with you before work begins.

Our services are built on third-party platforms (including GoHighLevel, and payment processing by Stripe). Your use of those platforms may be subject to their own terms.

Our packages are charged as a one-time setup fee plus a recurring monthly subscription, as quoted to you. Setup fees are payable before work begins. Monthly subscription payments are taken automatically via Stripe on a recurring basis.

Minimum term. Unless agreed otherwise in writing, all monthly packages run for a minimum term of three (3) months from the start of your subscription. This reflects the time needed to build, launch and properly assess the system. You remain responsible for the monthly fee for the duration of the minimum term.

After the minimum term, your subscription continues on a rolling monthly basis until cancelled. To cancel, give us at least 30 days' written notice by email. Fees already paid are non-refundable, and any work completed up to the cancellation date remains payable.

To deliver our services we may need timely access to your website, accounts, content and information, along with reasonable feedback and approvals. Delays in providing these may affect delivery timelines. You are responsible for ensuring you have the right to use any materials you provide to us, and for complying with the law when contacting your own leads and customers (including obtaining any necessary consent).

On full payment, you own the content and assets we create specifically for your business. We retain ownership of our own underlying methods, templates, and systems, and may reuse them for other clients.

We provide our services with reasonable care and skill, but we do not guarantee specific results, lead volumes, or revenue — these depend on many factors outside our control. To the extent permitted by law, our total liability to you for any claim is limited to the fees you have paid us in the three months before the claim arose. Nothing in these terms limits liability that cannot legally be limited.

These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of its courts.

Questions about these terms? Email info@rafdigital.co.uk.